Privacy Policy

Discussion of Cost Estimates with Craftsmen

For the examination of insurance claims, it may sometimes be necessary to discuss cost estimates from craftsmen. PropertyExpert receives these cost estimates from the insurance companies.

To discuss the cost estimates, PropertyExpert contacts the craftsmen who provided the estimates. In this process, the following personal data is processed:

Personal Data

• Name
• Address provided in the cost estimate
• Phone number, fax number
• Email address
• Outcome of the discussion

Purposes of Processing

Examination of the insurance claim

Legal Basis

Art. 6(1)(f) GDPR

Source of the Data

Cost estimates provided by the insurance company related to the claim

Recipients of the Data

• Internal departments
• Insurance company

Retention Period

After the assignment has been completed, the data will be archived. Data in the archive is deleted after 10 years.

The processing is carried out only if it is strictly necessary for the handling of the insurance claim. Therefore, PropertyExpert GmbH has a legitimate interest in this processing. Likewise, the policyholder has a legitimate interest in the processing of their claim.

When You Contact Us as a Craftsman Regarding an Insurance Claim

If you contact us as a craftsman by phone, letter, email, fax, or in person regarding an insurance claim, the following processing of your data will take place:

Personal Data

• First name, last name
• Email address
• Phone number
• Claim number
• Other information you voluntarily provide

Purposes of Processing

Processing your inquiry

Legal Basis

Art. 6(1)(a) GDPR

Recipients of the Data

• Internal departments
• Entities to which we forward the data at your request
• If you have already had contact with PropertyExpert and call us by phone, your call will be received by the automatic call handling system Parloa if the desired contact person is not available. This system records your phone number and claim number and forwards this information with a callback request to the responsible employee.

Data Transfer to Third Countries

The automatic call handling system Parloa operates in the Microsoft Azure cloud within a data center in the EU. Although all reasonable measures have been taken to ensure data protection, it cannot be ruled out that, in exceptional cases, access to the caller’s and recipient’s phone numbers from outside the EU may be possible.

Retention Period

After the processing has been completed, the data will be archived. Data in the archive is deleted after 10 years.

When You Contact PropertyExpert as a Service Provider

Most of our service providers designate one of their employees as a contact person for PropertyExpert GmbH. The contact details of these representatives are processed as follows:

Personal Data

• Namen
• Company, company address
• Position, role
• Phone number, fax number
• Email address

Purposes of Processing

• Coordination regarding contracted services
• Sending newsletters (if not objected to)

Legal Basis

Art. 6(1)(f) GDPR in conjunction with §7(3) UWG (for newsletters)

Source of the Data

• Provided by the contact person themselves
• Provided by another department of the service provider/supplier

Recipients of the Data

Management and internal departments

Retention Period

After completion of the assignment, the data is archived. Archived data is deleted after 10 years.

There is no obligation to provide this data. The processing is not strictly necessary for the service/delivery. However, without designated contacts, the coordination effort would be disproportionately high and the risk of misunderstandings would be significant. Therefore, there is a legitimate interest in this processing.

After completion of the assignment, newsletters are sent at longer intervals to the provided email addresses. These newsletters contain important information for property damage insurers and current offers from PropertyExpert GmbH. You may unsubscribe from these newsletters at any time, without any costs except for standard transmission fees.

When PropertyExpert Receives Data About Affected Policyholders

PropertyExpert does not require personal data of affected persons to process claims. However, it cannot be ruled out that PropertyExpert may become aware of such data—for example, names and addresses of the affected parties may appear on a craftsman’s cost estimate.

PropertyExpert stores all submitted documents, which may also include personal data contained in these documents.

Personal Data

Information that may be included in the submitted documents

Purposes of Processing

Archiving the documents

Legal Basis

Art. 6(1)(f) GDPR

Source of the Data

Documents provided by the insurance company for the claim

Recipients of the Data

Internal departments

Retention Period

After completion of the assignment, data is archived. Archived data is deleted after 1 year.

Even after initial processing of a claim, further clarifications on behalf of the insurance company may be necessary. PropertyExpert must therefore be able to access prior documents related to the claim. PropertyExpert GmbH has a legitimate interest in this processing.

When You Apply to PropertyExpert

Applicants can submit their application by paper, email, or via PropertyExpert’s career portal. You may also reach our application forms through job postings on Facebook. The processing of your submitted data is done using the HR Puls recruiting and personnel management system.

When you apply with us, we process the following data about you:

Personal Data

Data you provide in your application

Purposes of Processing

• Decision regarding employment
• seudonymized evaluation of the effectiveness of our job postings on Facebook

Legal Basis

• Art. 88 GDPR in conjunction with §26 BDSG
• Art. 6(1)(a) GDPR (for consent to longer retention of documents)

Processing is required to evaluate a potential employment. An employment contract cannot be concluded without providing this data. The effectiveness of job postings on Facebook is evaluated by Facebook based on your consents provided to Facebook.

Recipients of the Data

• Management and internal departments
• The HR Puls system is operated by HR Puls GmbH, Hamburg. This company has technical access to the data but may not use it for its own purposes.
• When responding to Facebook job postings, Facebook receives pseudonymized data about which forms you completed (but not the content of the forms).

Retention Period

• If hired: 10 years after the end of employment
• If not hired: 6 months after rejection
  (unless you consent to longer retention)

If You Are an Employee of PropertyExpert GmbH

The following data is processed for our employees:

Personal Data

• Name, preferred name
• Address
• Phone number
• Email address
• Social security data
• Tax data
• Education information
• Working hours
• Absence periods and reasons
• Salary and wage information
• Angaben zu Lohn und Gehalt
• Employment contract
• Application documents

Purposes of Processing

Implementation/termination of the employment relationship

Legal Basis

Art. 88 GDPR in conjunction with §26 BDSG

Recipients of the Data

• Management and internal departments
• Health insurance, pension insurance, tax authorities (only legally required data)
• Employment agency (only legally required data)

Retention Period

10 years after termination of employment.

Processing is necessary for the implementation of the employment relationship. Some processing (tax data, social security data, work permit) is legally required.

Your Rights

Regarding the processing of your personal data, you have the following rights:

• Access to the personal data stored about you (Art. 15 GDPR)
• Rectification of incorrect data (Art. 16 GDPR)
• Deletion, if legally permitted (Art. 17 GDPR)
• Restriction of processing (Art. 18 GDPR)
• Receive your data in a structured, commonly used, machine-readable format (Art. 20 GDPR)
• Object to processing (Art. 21 GDPR)
• File a complaint with a supervisory authority (Art. 77 GDPR)

Some processing is based on your consent (e.g., handling a request or retaining applications longer than 3 months). 

In these cases, you have the right to revoke your consent at any time with effect for the future.

Use of the Consent Tool “Real Cookie Banner”

We use the consent tool “Real Cookie Banner” to manage the cookies and similar technologies (tracking pixels, web beacons, etc.) used on our website and to handle the related user consents. Details on how “Real Cookie Banner” works can be found at:
https://devowl.io/de/rcb/datenverarbeitung/

The legal bases for the processing of personal data in this context are Article 6(1)(c) GDPR and Article 6(1)(f) GDPR. Our legitimate interest lies in the management of the cookies and similar technologies used and the associated consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide personal data. If you do not provide the personal data, we will not be able to manage your consents.

Use of Polylang (Language Switching)

We use the “Polylang” plugin on our website to provide content in multiple languages.

Polylang uses a technically necessary cookie to store the language you have selected. This cookie ensures that the website is displayed in your chosen language when you revisit it. This cookie is a functional or technically necessary cookie. No personal data is transmitted to third parties, and it is not used for tracking or marketing purposes.

The legal basis for this processing is Art. 6(1)(f) GDPR, based on our legitimate interest in providing a user-friendly and multilingual online offering.

The cookie is generally stored for up to one year.