Insurance
In the claims process, timing is critical. We ensure that relevant information is available early, enabling decisions to be made on a reliable basis – quickly, transparently, and without unneces-sary detours.
The Structural Challenge in Property Claims
Property damage claims are among the most complex processes in the insurance business. Poli-cyholders, contractors, surveyors, and claims departments work on a case in parallel – often without a shared data foundation, across different systems, and without an end-to-end work-flow. This leads to three typical effects:
Delays Caused by Inefficient Processes
Claims are rarely processed slowly – they spend most of their time waiting for the next step. This is often due to missing information, document reviews, or the need to involve external partners.
Untapped Financial Potential
Recovery opportunities, price deviations, or potential fraud are often identified too late and are rarely captured through structured review processes.
Fragmented Partner Management
Contractors, surveyors, and adjusters operate in separate systems and communicate via email, phone, or isolated platforms – resulting in longer processing times, higher claim costs, and re-duced control.
Claims Management. Designed from Start to End-to-End.
Claim amount, settlement expenses, and reserves.
What often remains invisible are the costs behind the process:
Waiting times between process steps
Undetected recovery potential
Fraud cases identified too late Partner management spread across multiple systems and communication channels
A property claim is not a single transaction – it is a network of decisions, documents, and stake-holders. If these processes are not managed end-to-end, costs arise systematically.
PropertyExpert combines technology, expert knowledge, and partner networks into a seamless, end-to-end claims process for the insurance industry.
The Solution: End-to-End Claims Management
PropertyExpert covers the entire value chain of property claims – starting with the very first notification. All relevant process steps are fully interconnected:
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1. Risk Prevention & Loss Prevention
Proactive identification and assessment of building-related risks before a loss occurs. This in-cludes structured risk analyses, property assessments, and preventive recommendations – aimed at ensuring long-term insurability.
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2. First Notice of Loss (FNOL)
Proactive identification and assessment of building-related risks before a loss occurs. This in-cludes structured risk analyses, property assessments, and preventive recommendations – aimed at ensuring long-term insurability
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3. Claims Orchestration
Coordination of all parties involved in the claims process – from contractors and adjusters to insurers and policyholders. PX assumes the central steering role and ensures a smooth, trans-parent process within defined SLAs.
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4. Claims Assessment
Expert evaluation of the damage scope and loss amount by qualified specialists. This includes root cause analysis, loss quantification, and transparent documentation as a reliable basis for settlement decisions.
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5. Repair Management
Assignment and supervision of qualified contractors to ensure proper remediation in line with agreed specifications. PX ensures repairs are delivered with quality assurance, cost transparen-cy, and on schedule.
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6. Settlement & Payout
Final review, approval, and billing of all services. PropertyExpert manages the complete settle-ment process with insurers and service providers – including plausibility checks and invoice validation.
