Privacy Policy
Privacy Information of PropertyExpert Australia Pty Ltd
PropertyExpert Australia Pty Ltd (ACN 684 259 363) is part of the PropertyExpert group, whose parent company is PropertyExpert GmbH in Germany. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, why we collect it, who we share it with, how you can access and correct it, and how you can make a complaint.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, change or disclosure. If a data breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner (OAIC).
We are likely to disclose some personal information to recipients in Germany, the United States and Thailand. The sections below explain when. Before we do, we take reasonable steps to make sure the recipient handles it in a way that is consistent with the APPs.
Privacy Information of Property Expert Australia Pty Ltd
PropertyExpert Australia Pty Ltd (ACN 684 259 363) is part of the PropertyExpert group, whose parent company is PropertyExpert GmbH in Germany. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what personal information we collect, why we collect it, who we share it with, how you can access and correct it, and how you can make a complaint.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, change or disclosure. If a data breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner (OAIC).
We are likely to disclose some personal information to recipients in Germany, the United States and Thailand. The sections below explain when. Before we do, we take reasonable steps to make sure the recipient handles it in a way that is consistent with the APPs.
Who We Are and How to Contact Us
PropertyExpert Australia Pty Ltd Level 12, 347 Kent Street Sydney NSW 2000 Australia
Email: info@propertyexpert.com
Privacy Officer:
Milad Razavi (Managing Director)
Whistleblower Protection
You can report concerns about misconduct or improper conduct at PropertyExpert through our confidential reporting portal.
You can access our reporting portal here:
https://propertyexpert.meldestelle.digital
Reports made through the portal are received by PropertyExpert GmbH in Germany. Eligible whistleblowers may also be protected under the Corporations Act 2001 (Cth).
When You Visit Our Website
When you visit our website, we automatically collect the following information.
Personal Information
- IP address (internet identifier of your device)
- Information your browser sends automatically (your device’s operating system, browser name and version, and the last page you visited)
- Time of access
Purposes
- Running the website
- Understanding how our website is used, through statistics from Matomo (which runs on PropertyExpert’s own infrastructure) and Google Analytics
Cookies
- Matomo and Google Analytics set cookies to produce website statistics.
- If you click on one of our videos, we ask for your consent before loading it from YouTube. Your choice is stored in a cookie.
- Cookies are managed through our consent tool. See Use of the Consent Tool below.
Who We Share It With
Our website is hosted by JeroCom GmbH in Solingen, Germany. JeroCom can technically access this information but may not use it for its own purposes. Google receives information through Google Analytics and may process it in the United States.
How Long We Keep It
Only as long as we need it for these purposes. We then securely delete it.
When You Contact Us with General Enquiries
You can contact us at any time by phone, letter, email, in person or through the contact form on our website. Where practical you can make a general enquiry without giving your name. If you give us personal information, the following applies.
Personal Information
The information you choose to give us so we can handle your enquiry. Through our website contact form this is your name, email address, phone number, the subject of your enquiry and your message.
Purposes
Responding to your enquiry
Why We Can Collect It
You give it to us directly so we can respond to your enquiry.
Who We Share It With
- Our internal teams
- Anyone you ask us to forward it to
How Long We Keep It
Only as long as we need it to deal with your enquiry. We then securely delete it.
Discussion of Quotes and Invoices with Builders and Tradespeople
To review insurance claims we sometimes need to discuss quotes or invoices from builders and tradespeople. We receive these documents from the insurance companies who engage us.
To discuss them, we contact the builder or tradesperson who prepared them. In this process we handle the following personal information.
Personal Information
- Name
- Address shown on the quote or invoice
- Phone number
- Email address
- Outcome of the discussion
Purposes
Reviewing the insurance claim
Why We Can Collect It
It is reasonably necessary to review the claim for the insurance company that engaged us.
Where We Get It
Quotes and invoices provided by the insurance company for the claim
Who We Share It With
- Our internal teams, including claims teams at other PropertyExpert companies who assist with claim reviews (see Overseas Access below)
- The insurance company
How Long We Keep It
Only as long as we need it for the claim, or longer if the law or our contract with the insurance company requires it. We then securely delete it.
We only do this when it is necessary to handle the insurance claim.
When You Contact Us as a Tradesperson Regarding an Insurance Claim
If you contact us as a builder or tradesperson by phone, letter, email or in person about an insurance claim, we handle the following personal information.
Personal Information
- First name and last name
- Email address
- Phone number
- Claim number
- Other information you choose to give us
Purposes
Responding to your enquiry
Why We Can Collect It
You give it to us directly so we can respond to your enquiry.
Who We Share It With
- Our internal teams
- Anyone you ask us to forward it to
Overseas Access
Australian claim information is held in Australia. Claims teams at other PropertyExpert companies in Germany, the United States and Thailand may access it remotely, with restricted access, only to assist with claim reviews.
How Long We Keep It
Only as long as we need it for the claim, or longer if the law or our contract with the insurance company requires it. We then securely delete it.
When You Contact PropertyExpert as a Service Provider
Most of our service providers nominate an employee as their contact person for PropertyExpert. We handle their contact details as follows.
Personal Information
- Name
- Company and company address
- Position or role
- Phone number
- Email address
Purposes
- Coordinating the services we have contracted
- Sending newsletters, if you have agreed to receive them
Why We Can Collect It
It is reasonably necessary to manage our relationship with your organisation. We only send newsletters with your consent or where the Spam Act 2003 otherwise allows it.
Where We Get It
- From you
- From another team at your organisation
Who We Share It With
Management and internal teams
How Long We Keep It
Only as long as we work with your organisation, or longer if the law requires it. We then securely delete it.
You do not have to give us this information. However without a nominated contact, coordinating our work would take much more effort and the risk of misunderstandings would be higher.
Our newsletters contain information for property insurers and current offers from PropertyExpert. Every newsletter includes a way to unsubscribe, and you can also ask us to stop at any time using the contact details above. We will act on your request promptly.
When PropertyExpert Receives Information About Affected Policyholders
PropertyExpert does not need policyholders’ personal information to review claims. However the claim documents insurance companies give us may contain it, for example names and addresses on a builder’s quote.
We store the documents we receive, including any personal information in them.
Personal Information
Information contained in the documents provided to us
Purposes
Reviewing the claim for the insurance company and keeping a record of the documents
Why We Can Collect It
It is reasonably necessary for the work the insurance company engaged us to do.
Where We Get It
Documents provided by the insurance company for the claim
Who We Share It With
- Our internal teams, including claims teams at other PropertyExpert companies who assist with claim reviews (see Overseas Access above)
- The insurance company
How Long We Keep It
Only as long as we need it for the claim, or longer if the law or our contract with the insurance company requires it. We then securely delete it.
After a claim has been reviewed the insurance company may ask us further questions, so we need to be able to access earlier documents for that claim.
We use software, including artificial intelligence, to read claim documents and check quotes and invoices for anomalies such as pricing errors, duplicated items or inconsistent information. This can involve names, addresses and other details that appear in the documents. The results help our experts prepare recommendations for the insurance company. The insurance company makes the decision on the claim.
When You Apply to Property
You can apply by email, through the job advertisement you responded to, or through a recruitment agency working with us.
Personal Information
The information you provide in your application, such as your CV and certificates
Purposes
Deciding whether to offer you employment
Why We Can Collect It
You give it to us so we can assess your application.
Who We Share It With
- Management and internal teams involved in recruitment
- Any recruitment agency involved in your application
How Long We Keep It
- If you are employed, your application becomes part of your employee record (see below)
- If you are not employed, only as long as we need it for the recruitment process, unless you agree to us keeping it for future roles
If You Are an Employee of PropertyExpert
Under the Privacy Act, a private sector employer’s handling of employee records that is directly related to the employment relationship is exempt from the APPs. We still keep these records secure and use them only to manage your employment.
Personal Information
- Name and preferred name
- Address
- Phone number
- Email address
- Tax file number and tax details
- Superannuation details
- Education information
- Working hours
- Leave and absences, including reasons
- Salary and wage information
- Employment contract
- Application documents
Purposes
Managing and ending the employment relationship
Why We Can Collect It
It is necessary to employ you. Some of it, such as tax and superannuation details, is required by law.
Who We Share It With
- Management and internal teams
- The Australian Taxation Office, your superannuation fund and other government bodies where the law requires it
How Long We Keep It
At least 7 years, as the Fair Work Act 2009 requires for employee records. We then securely delete it.
Your Rights
These rights apply to everyone whose personal information we hold, except where the employee records exemption applies.
- You can ask to access the personal information we hold about you
- You can ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading
- You can ask us to stop sending you marketing at any time
- You can make a complaint about how we have handled your personal information
To make a request or a complaint, contact our Privacy Officer using the details above. We may need to confirm your identity first. We aim to respond within 30 days. There is no charge to make a request. If a cost applies to giving you access we will tell you before we proceed. If we refuse a request we will tell you why in writing.
If you are not satisfied with our response to a complaint you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
Where we rely on your consent, for example to keep your application for future roles, you can withdraw it at any time.
Use of the Consent Tool
We use a consent tool to manage the cookies and similar technologies (such as tracking pixels) used on our website and to record the choices you make about them. You can change your choices at any time through the consent tool.
The consent tool stores your choices in a cookie. You do not have to give us any personal information to use it.
Use of Polylang (Language Switching)
We use the Polylang plugin to provide our website in several languages.
Polylang sets a cookie that remembers the language you chose, so the website shows in that language when you return. This cookie is necessary for the website to work. It does not send personal information to third parties and is not used for tracking or marketing.
The cookie is stored for up to one year.
Who We Are and How to Contact Us
PropertyExpert Australia Pty Ltd Level 12, 347 Kent Street Sydney NSW 2000 Australia
Email: info@propertyexpert.com
Privacy Officer:
Milad Razavi (Managing Director)
Whistleblower Protection
You can report concerns about misconduct or improper conduct at PropertyExpert through our confidential reporting portal.
You can access our reporting portal here:
https://propertyexpert.meldestelle.digital
Reports made through the portal are received by PropertyExpert GmbH in Germany. Eligible whistleblowers may also be protected under the Corporations Act 2001 (Cth).
When You Visit Our Website
When you visit our website, we automatically collect the following information.
Personal Information
- IP address (internet identifier of your device)
- Information your browser sends automatically (your device’s operating system, browser name and version, and the last page you visited)
- Time of access
Purposes
- Running the website
- Understanding how our website is used, through statistics from Matomo (which runs on PropertyExpert’s own infrastructure) and Google Analytics
Cookies
- Matomo and Google Analytics set cookies to produce website statistics.
- If you click on one of our videos, we ask for your consent before loading it from YouTube. Your choice is stored in a cookie.
- Cookies are managed through our consent tool. See Use of the Consent Tool below.
Who We Share It With
Our website is hosted by JeroCom GmbH in Solingen, Germany. JeroCom can technically access this information but may not use it for its own purposes. Google receives information through Google Analytics and may process it in the United States.
How Long We Keep It
Only as long as we need it for these purposes. We then securely delete it.
When You Contact Us with General Enquiries
You can contact us at any time by phone, letter, email, in person or through the contact form on our website. Where practical you can make a general enquiry without giving your name. If you give us personal information, the following applies.
Personal Information
The information you choose to give us so we can handle your enquiry. Through our website contact form this is your name, email address, phone number, the subject of your enquiry and your message.
Purposes
Responding to your enquiry
Why We Can Collect It
You give it to us directly so we can respond to your enquiry.
Who We Share It With
- Our internal teams
- Anyone you ask us to forward it to
How Long We Keep It
Only as long as we need it to deal with your enquiry. We then securely delete it.
Discussion of Quotes and Invoices with Builders and Tradespeople
To review insurance claims we sometimes need to discuss quotes or invoices from builders and tradespeople. We receive these documents from the insurance companies who engage us.
To discuss them, we contact the builder or tradesperson who prepared them. In this process we handle the following personal information.
Personal Information
- Name
- Address shown on the quote or invoice
- Phone number
- Email address
- Outcome of the discussion
Purposes
Reviewing the insurance claim
Why We Can Collect It
It is reasonably necessary to review the claim for the insurance company that engaged us.
Where We Get It
Quotes and invoices provided by the insurance company for the claim
Who We Share It With
- Our internal teams, including claims teams at other PropertyExpert companies who assist with claim reviews (see Overseas Access below)
- The insurance company
How Long We Keep It
Only as long as we need it for the claim, or longer if the law or our contract with the insurance company requires it. We then securely delete it.
We only do this when it is necessary to handle the insurance claim.
When You Contact Us as a Tradesperson Regarding an Insurance Claim
If you contact us as a builder or tradesperson by phone, letter, email or in person about an insurance claim, we handle the following personal information.
Personal Information
- First name and last name
- Email address
- Phone number
- Claim number
- Other information you choose to give us
Purposes
Responding to your enquiry
Why We Can Collect It
You give it to us directly so we can respond to your enquiry.
Who We Share It With
- Our internal teams
- Anyone you ask us to forward it to
Overseas Access
Australian claim information is held in Australia. Claims teams at other PropertyExpert companies in Germany, the United States and Thailand may access it remotely, with restricted access, only to assist with claim reviews.
How Long We Keep It
Only as long as we need it for the claim, or longer if the law or our contract with the insurance company requires it. We then securely delete it.
When You Contact Property Expert as a Service Provider
Most of our service providers nominate an employee as their contact person for PropertyExpert. We handle their contact details as follows.
Personal Information
- Name
- Company and company address
- Position or role
- Phone number
- Email address
Purposes
- Coordinating the services we have contracted
- Sending newsletters, if you have agreed to receive them
Why We Can Collect It
It is reasonably necessary to manage our relationship with your organisation. We only send newsletters with your consent or where the Spam Act 2003 otherwise allows it.
Where We Get It
- From you
- From another team at your organisation
Who We Share It With
Management and internal teams
How Long We Keep It
Only as long as we work with your organisation, or longer if the law requires it. We then securely delete it.
You do not have to give us this information. However without a nominated contact, coordinating our work would take much more effort and the risk of misunderstandings would be higher.
Our newsletters contain information for property insurers and current offers from PropertyExpert. Every newsletter includes a way to unsubscribe, and you can also ask us to stop at any time using the contact details above. We will act on your request promptly.
When Property Expert Receives Information About Affected Policyholders
PropertyExpert does not need policyholders’ personal information to review claims. However the claim documents insurance companies give us may contain it, for example names and addresses on a builder’s quote.
We store the documents we receive, including any personal information in them.
Personal Information
Information contained in the documents provided to us
Purposes
Reviewing the claim for the insurance company and keeping a record of the documents
Why We Can Collect It
It is reasonably necessary for the work the insurance company engaged us to do.
Where We Get It
Documents provided by the insurance company for the claim
Who We Share It With
- Our internal teams, including claims teams at other PropertyExpert companies who assist with claim reviews (see Overseas Access above)
- The insurance company
How Long We Keep It
Only as long as we need it for the claim, or longer if the law or our contract with the insurance company requires it. We then securely delete it.
After a claim has been reviewed the insurance company may ask us further questions, so we need to be able to access earlier documents for that claim.
We use software, including artificial intelligence, to read claim documents and check quotes and invoices for anomalies such as pricing errors, duplicated items or inconsistent information. This can involve names, addresses and other details that appear in the documents. The results help our experts prepare recommendations for the insurance company. The insurance company makes the decision on the claim.
When You Apply to Property
You can apply by email, through the job advertisement you responded to, or through a recruitment agency working with us.
Personal Information
The information you provide in your application, such as your CV and certificates
Purposes
Deciding whether to offer you employment
Why We Can Collect It
You give it to us so we can assess your application.
Who We Share It With
- Management and internal teams involved in recruitment
- Any recruitment agency involved in your application
How Long We Keep It
- If you are employed, your application becomes part of your employee record (see below)
- If you are not employed, only as long as we need it for the recruitment process, unless you agree to us keeping it for future roles
If You Are an Employee of Property Expert
Under the Privacy Act, a private sector employer’s handling of employee records that is directly related to the employment relationship is exempt from the APPs. We still keep these records secure and use them only to manage your employment.
Personal Information
- Name and preferred name
- Address
- Phone number
- Email address
- Tax file number and tax details
- Superannuation details
- Education information
- Working hours
- Leave and absences, including reasons
- Salary and wage information
- Employment contract
- Application documents
Purposes
Managing and ending the employment relationship
Why We Can Collect It
It is necessary to employ you. Some of it, such as tax and superannuation details, is required by law.
Who We Share It With
- Management and internal teams
- The Australian Taxation Office, your superannuation fund and other government bodies where the law requires it
How Long We Keep It
At least 7 years, as the Fair Work Act 2009 requires for employee records. We then securely delete it.
Your Rights
These rights apply to everyone whose personal information we hold, except where the employee records exemption applies.
- You can ask to access the personal information we hold about you
- You can ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading
- You can ask us to stop sending you marketing at any time
- You can make a complaint about how we have handled your personal information
To make a request or a complaint, contact our Privacy Officer using the details above. We may need to confirm your identity first. We aim to respond within 30 days. There is no charge to make a request. If a cost applies to giving you access we will tell you before we proceed. If we refuse a request we will tell you why in writing.
If you are not satisfied with our response to a complaint you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
Where we rely on your consent, for example to keep your application for future roles, you can withdraw it at any time.
Use of the Consent Tool
We use a consent tool to manage the cookies and similar technologies (such as tracking pixels) used on our website and to record the choices you make about them. You can change your choices at any time through the consent tool.
The consent tool stores your choices in a cookie. You do not have to give us any personal information to use it.
Use of Polylang (Language Switching)
We use the Polylang plugin to provide our website in several languages.
Polylang sets a cookie that remembers the language you chose, so the website shows in that language when you return. This cookie is necessary for the website to work. It does not send personal information to third parties and is not used for tracking or marketing.
The cookie is stored for up to one year.
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