Insurance
In the claims process, timing is critical. We ensure that relevant information is available early, so decisions can be made on reliable basis – quickly, transparently, and without unnecessary delays.
The Structural Challenge in Property Claims
Property damage claims are among the most complex processes in the insurance business. Policyholders, builders and tradespeople, assessors, and claims teams all work on the same case in parallel, often without a shared data, on different systems, and without one end-to-end process. That creates three common problems:
Delays Caused by Inefficient Processes
Claims don’t move slowly. They mostly sit and wait. Usually that’s due to missing information, document stuck in review, or waiting on an external partner.
Untapped Financial Potential
Recovery opportunities, price deviations, or potential fraud are often identified too late and are rarely captured through structured review processes.
Fragmented Partner Management
Builders and tradespeople, assessors, adjusters, and other partners operate in separate systems and communicate by email, phone, or isolated platforms. That leads to longer processing times, higher claim costs, and reduced control.
Claims Management. Designed from Start to End-to-End.
Claim amount, settlement expenses, and reserves.
What often remains invisible are the costs behind the process:
Waiting times between process steps
Undetected recovery potential
Fraud cases identified too late Partner management spread across multiple systems and communication channels
A property claim isn’t a single transaction, it’s a network of decisions, documents and people. If these processes are not managed end-to-end, costs arise systematically.
PropertyExpert combines technology, expert knowledge, and partner networks into a seamless, end-to-end claims process for the insurance industry.
The Solution: End-to-End Claims Management
PropertyExpert covers the entire value chain of property claims – starting with the very first notification. All relevant process steps are fully interconnected:
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1. Risk Prevention & Loss Prevention
Proactive identification and assessment of building-related risks before a loss occurs. This includes structured risk analyses, property assessments, and preventive recommendations, aimed at ensuring long-term insurability.
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2. First Notice of Loss (FNOL)
Proactive identification and assessment of building-related risks before a loss occurs. This includes structured risk analyses, property assessments, and preventive recommendations – aimed at ensuring long-term insurability.
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3. Claims Orchestration
Coordination of all parties involved in the claims process, from builders, tradespeople and assessors to insurers and policyholders. PX takes the central steering role and ensures a smooth, transparent process within defined SLAs.
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4. Claims Assessment
Expert evaluation of the damage scope and loss amount by qualified specialists. This includes root cause analysis, loss quantification, and transparent documentation as a reliable basis for settlement decisions.
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5. Repair Management
Assignment and supervision of qualified tradespeople to ensure proper remediation in line with agreed specifications. PX ensures repairs are delivered with quality assurance, cost transparency, and on schedule.
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6. Settlement & Payout
Final review, approval, and billing of all services. PropertyExpert manages the complete settlement process with insurers and service providers, including plausibility checks and invoice validation.
